FAQs and Answers

Frequently Asked Questions (FAQs)

2. Q: Are the jerseys authentic and officially licensed?

A: Yes, all our jerseys are authentic and officially licensed. We source our products from reputable suppliers and ensure that they meet the highest quality standards. You can trust that you are getting genuine merchandise when you shop with us.

3. Q: Can I customize my jersey with a player's name and number?

A: Currently, we do not offer customization services. Our jerseys come as advertised and cannot be personalized with specific player names or numbers. We aim to provide a wide selection of pre-designed jerseys for your favorite teams.

4. Q: How can I track my order?

A: Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package. Please allow 5-10 days for the tracking information to be updated.

5. Q: What is your return policy?

A: We do not accept returns or exchanges unless the item is defective or damaged upon arrival. Please review our No Return Policy section for more details. If you receive a damaged or defective item, please contact our customer service within 14 days of receiving your order.

6. Q: Do you ship internationally?

A: Yes, we offer international shipping. Shipping rates and delivery times vary depending on the destination. Please refer to our Shipping Policy for more information.

7. Q: How can I stay updated on new arrivals and promotions?

A: To stay informed about new arrivals, promotions, and exclusive offers, subscribe to our social media accounts. You can find our links at the bottom of the site. Follow us on, Pintrest, Tiktok, and instagram at @jerseyrubiconstore

8. Q: Can I cancel my order after it has been placed?

A: Unfortunately, we cannot cancel orders once they have been confirmed. Please review your order carefully before completing the purchase. If you have any concerns, please contact our customer service for assistance.

9. Q: How do I care for my sports jersey?

A: In general, we recommend washing your jersey inside out in cold water and air-drying to preserve the quality of the fabric and any printed or embroidered details.

10. Q: How can I contact customer service?

A: You can reach our customer service team by emailing us at [email protected]. We strive to respond to inquiries within 5-10 days.